People and Culture Officer, Systems and Projects

Diplomatic service officer

Job title: People and Culture Officer, Systems and Projects

Company: Open Society Foundations

Job description: People and Culture Officer, Systems and Projects. New York. Posting Date: 05/09/2024. Deadline: 05/31/2024Team NamePeople and Culture, Operations and SystemsRole PurposeThe P&C Systems team is part of the P&C Operations and Systems team, which is responsible for managing, optimizing, and enhancing the P&C systems ecosystem. Further, the team collaborates cross-functionally within P&C and the organizations to identify and resolve stakeholder needs through an optimized solution.The P&C Systems and Projects Head, reporting to the Division Director, P&C Systems will work on optimizing and enhancing the P&C system ecosystem. Identifying opportunities to improve stakeholder experience, the incumbent will lead those implementations, as required.Key Responsibilities

  • Developing a roadmap and introducing new technologies for the P&C department, e.g., AI, automation, etc., in collaboration with the Division Director
  • Accountable for ensuring that the data in the P&C ecosystem complies with OSF requirements for specific countries, e.g., GDPR
  • Responsible for managing partnerships with external vendors, providing system support, and ensuring that the agreed SLAs are met
  • Collaborate with the Division Director and manage vendor contracts and agreements, ensuring they are relevant and updated regularly to ensure compliance
  • Responsible for collaborating with P&C teams to articulate requirements and conducting feasibility analysis before moving to development
  • Accountable for troubleshooting Workday issues and integrations with other systems per agreed SLAs
  • Responsible for driving the change management and communications as appropriate in case of new P&C program or policy implementation impacting the P&C technology and systems
  • Responsible for managing the SOPs developed for business processes in collaboration with the Portfolio manager
  • Accountable for regularly analyzing Workday data integrity in collaboration with the Associate Director Workforce planning, identifying potential gaps or issues, and initiating corrective action

Key metrics

  • Service provider performance
  • Employee Satisfaction score
  • System uptime

Key internal relationships

  • Advisory Partners
  • Operation Directors – location based
  • Compensation and Benefits Team
  • Talent Management Team
  • Employee Support Center
  • Information and Technology team
  • Legal and Governance

Key external relationships

  • AMS providers
  • External consultants

QualificationsEssential: University degree or equivalent experienceDesirable: Professional qualification in Human Resources.ExperienceEssential:

  • At least 5 years’ experience successfully working on Workday implementation
  • Experience building and managing an effective Workday ecosystem with a compatible plugin to enhance its effectiveness
  • Effectively work independently, with efficiency in a fast-paced environment, troubleshoot and follow initiatives through to completion, with strict deadlines and without loss of attention to detail


  • Having multiple Workday certifications
  • Certified implementer of any other SaaS modules

Functional Competencies:

  • Strong working knowledge of multiple P&C systems, specifically Workday core HCM, Recruitment and Talent modules
  • Strong analytical capabilities and knowledge of the use of metrics., with advanced Excel skills
  • Have excellent attention to detail
  • Ability to work and manage external vendor

Personal Competencies:

  • Demonstrates commitment to OSF’s core values of humility, commitment, collaboration, respect, inclusivity, and integrity
  • Strong written, verbal, organizational, analytical, and interpersonal skills; exercise good listening and communication skills with sensitivity to cultural communication differences
  • Effectively work as a team member, with an important level of initiative, self-motivation, and ability to meet goals
  • Pleasant, diplomatic manner and disposition in interacting with colleagues and the public, showing discretion and ability to handle confidential issues
  • Commitment to continuous learning and growth in the areas of diversity, equity, inclusion, antiracism, and social justice
  • Commitment to listening and working with humility; ways of working that are respectful to all people and that support space and voice for all diverse perspectives in our workplace


  • An excellent knowledge of English
  • Knowledge of other languages would be an asset

The salary range for this role in the U.S. is 86,900.00 – 160,800.00 USD. The final offer is influenced by a wide array of factors including but not limited to skill set and level of experience.Competitive rates of pay apply.Open Society Foundations is committed to advancing diversity, equity and inclusion, and to building a diverse staff that reflects the movements, issues and communities that our mission serves. Candidates from all underrepresented backgrounds, identities and communities are encouraged to apply.We are committed to providing reasonable accommodations to applicants and colleagues with disabilities.

Expected salary: $86900 – 160800 per year

Location: New York

Job date: Sat, 11 May 2024 04:41:14 GMT

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