Job title: Manager of Virtual Mental Health Services – Remote
Company: AllOne Health
Job description: Description :AllOne Health is in the business of care; and service is what matters most.As a leader in workplace behavioral health, we’ve proven that a company’s success is directly linked to the health and well-being of their employees.By joining our team, you will make a difference in the lives of our clients and their communities. The meaningful work that we do includes counseling, providing work-life resources, wellness and more through our Employee Assistance Programs (EAP).We are currently seeking a Manager of Virtual Mental Health Services. This is a full time, exempt position working Monday – Friday.The Manager of Virtual Mental Health Services helps bring our mission to life by overseeing the mental health clinicians that work on the AllOne Connect platform. They possess a strong background in mental health services, combined with exceptional leadership skills and a passion for innovation in virtual therapy. This role primarily focuses on supporting business needs and client care by analyzing metrics and providing clinical support to mental health counselors.What You’ll Do:Corporate Leadership:
- Create and promote a high-performance culture of service, innovation, and results.
- Engage in continuous communication to ensure accurate and relevant information exchange.
- Manage team performance and development through the various talent management processes.
- Establish and maintain a diverse talent pipeline to ensure strong leadership & a culture of inclusion.
- Initiate and support continuous process improvement in business workflows.
- Effectively interpret and apply all corporate policies, procedures, and protocols including ISO.
- Efficiently and effectively manage all financial resources to achieve optimal admin costs & ROIs.
Operational Oversight:
- Oversee the day-to-day operations of virtual mental health services on the AllOne Connect platform, ensuring seamless delivery of care to clients.
- Monitor service quality and adherence to clinical best practices, identifying areas for improvement and implementing necessary changes.
- Collaborate with cross-functional teams, including technology and customer support, to optimize the user experience and resolve any operational challenges.
- Oversee the overall productivity of therapists, ensuring optimal performance and efficiency.
- Manage schedule adherence to ensure schedules are being utilized.
- Monitor and manage weekly metrics to optimize scheduling efficiency.
- Others duties as assigned
Clinical Support:
- Provide clinical support to mental health professionals, including case consultations, crisis intervention, and guidance on complex cases.
- Stay informed about emerging trends, research, and regulations in the field of mental health, ensuring compliance with ethical standards and industry guidelines.
Performance Metrics and Reporting:
- Develop and monitor key performance metrics related to service delivery, client outcomes, and team productivity, using data-driven insights to drive decision-making and improve performance.
- Prepare regular reports for senior management, summarizing key findings, trends, and recommendations for enhancing the effectiveness and efficiency of virtual mental health services.
Report Daily/Weekly/Monthly Overall Performance as it pertains to efficiency (productivity) and effectiveness (clinical quality)What You’ll Need:
- Master’s in social work, counseling, or a related field.
- Current licensure as a mental health professional (e.g., Licensed Clinical Social Worker, Licensed Professional Counselor).
- Minimum of 3-5 years of experience providing direct clinical services in a mental health setting, with experience in teletherapy preferred.
- Demonstrated leadership experience, including team management, supervision, and performance evaluation.
- Strong understanding of clinical best practices, ethical guidelines, and legal regulations governing mental health care delivery.
- Excellent communication skills, with the ability to effectively collaborate with diverse stakeholders and communicate complex concepts to a non-clinical audience.
- Proficiency in using technology platforms for virtual service delivery and data analysis.
Company Perks:
- We don’t want you to wait – Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available
- Self-Care is a top priority – We offer desirable work schedules and a generous amount of Paid Time Off
- Thinking about your future? – We have a 401(k) retirement program with a company match
- Of course, we know that life happens – Employee Assistance Program (EAP) benefits are available to you and your family
- …and many more!
AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds.
Expected salary:
Location: USA
Job date: Thu, 23 May 2024 01:19:34 GMT
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